Shipping policy

Shipping Policy

Last updated 23 September 2026

Where we ship

OCLE ships to addresses within the United States, including Alaska, Hawaii and US territories. We do not ship internationally at this time.

What shipping costs

Shipping is free on every order, with no minimum spend. There is no threshold to reach and no surcharge added at checkout. The price shown on the product page is the price you pay, plus any applicable sales tax.

How long it takes

Estimated delivery to the United States is 3–5 business days from the order date, including processing. Orders are normally prepared within 1 business day, followed by 2–4 business days in transit. Business days are Monday to Friday, excluding public holidays.

These are typical times, not guarantees. Carrier delays, public holidays, severe weather and peak shopping periods can add time. If your order is taking noticeably longer than this, contact us and we will chase it for you.

Tracking

Every order is tracked. You receive a confirmation email when you order, and a second email containing a tracking number when the parcel is dispatched. Tracking can take 24 to 48 hours to begin showing movement after the label is created. This is normal and does not mean the parcel is lost.

Orders containing several items

Items in the same order may be dispatched separately and arrive on different days. You are never charged extra for this. If part of your order has arrived and the remainder has not appeared within a few days, get in touch.

Wrong or incomplete addresses

Please check your shipping address carefully before completing your order. If you spot a mistake, contact us immediately: we can usually correct it while the parcel is still with us. Once a parcel has been dispatched the address cannot be changed. Parcels returned to us because of an incorrect or incomplete address will be reshipped once at no extra cost, or refunded, at your choice.

Lost, delayed or damaged parcels

If tracking shows a parcel as delivered but you have not received it, please check around your property and with neighbours first, then contact us within seven days of the delivery date so we can open a claim with the carrier. If a parcel arrives damaged, photograph the packaging and the item and send us the photographs: we will replace or refund it.

Taxes

Prices are shown in US dollars. Any applicable sales tax is calculated and displayed at checkout before you pay. Because we ship domestically within the United States, there are no import duties or customs charges.